Majestic Cera

Frequently Asked Questions (FAQs)

1. What products does Majestic Ceramics offer?

We offer a curated range of premium ceramic products, including plates, bowls, mugs, platters, cup & saucer sets, and elegant dinner sets designed for everyday use and special occasions.

2. Are your products microwave and dishwasher safe?

Most of our ceramic products are microwave and dishwasher safe. Please check the product description for specific care instructions.

3. Do you deliver all over Pakistan?

Yes, we deliver nationwide across Pakistan.

4. How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location.

5. Is there any advance payment required?

Yes. As per our store policy, orders above PKR 18,000 require a 25% advance payment via bank transfer.

6. How can I track my order?

Once your order is dispatched, our team will share the tracking details with you.

7. Can I return or exchange a product?

Yes, returns are accepted according to our Return & Refund Policy. The item must be unused, in its original packaging, and the return request should be made within the specified return period.

8. What should I do if my order arrives damaged?

If your order is damaged during delivery, please contact us within 24 hours of receiving it and share clear photos of the product and packaging.

9. Do the product colors look exactly the same in person?

We strive to display our products as accurately as possible. However, slight variations may occur due to lighting and screen settings.

10. Can I place a bulk or corporate order?

Yes, we welcome bulk and corporate orders. Please contact our team for customized pricing and assistance.

11. How can I contact customer support?

You can reach us through our customer support email at hello@majesticcerra.pk or via our social media channels.

12. Do you restock sold-out products?

Popular products are restocked regularly, subject to availability. Follow our social media pages or subscribe to our updates for the latest announcements.

13. Are your ceramics food-safe?

Yes, our ceramic products are designed for everyday dining and are made with food-safe materials.

14. Can I cancel my order after placing it?

Orders can usually be cancelled before they are dispatched. Please contact our support team as soon as possible if you wish to make any changes.

15. Do you offer gift options?

Yes, our ceramic collections make excellent gifts. You can also request that your order be packed carefully for gifting purposes.

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