Refund Policy

At Majestic Ceramics, customer satisfaction is very important to us. We take great care in ensuring that every product reaches you in excellent condition. However, if you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return if:

• The item is unused, in its original packaging, and in the same condition as it was delivered.

• The return request is made within 2 days of receiving the order.

• The item is not marked as non-returnable, final sale, clearance, or custom-made.

2. Non-Returnable Items

Returns will not be accepted for:

• Items that have been used or damaged after delivery.

• Products that are not returned in their original condition or packaging.

• Items damaged during the return shipping process.

Any product received back in broken or damaged condition will not qualify for a refund.

3. Return Process

To request a return:

Please email us at hello@majesticceramics.com with your order details and the reason for your return request.

Once your request is reviewed and approved, we will share the return instructions with you.

Customers are responsible for sending the item back to the address provided by our team.

Please note: Return shipping charges must be covered by the customer.

4. Refunds

Once we receive the returned item, it will be inspected carefully. After inspection, we will notify you whether your refund has been approved or declined.

• Approved refunds will be processed within 7 business days through the original payment method.

• Delivery or shipping charges are non-refundable.

5. Exchanges

Exchanges are subject to stock availability.

If you would like to exchange an item, please contact us within 2 days of receiving your order so we can check availability and assist you accordingly.

Requests made after 2 days will not be eligible for exchange.

6. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect:

• Inform us within 48 hours of delivery.

• Share a video while opening the parcel as proof of the issue.

• Once verified, we will arrange a replacement or refund at no extra cost.

7. Shipping Charges for Returns and Exchanges

Customers are responsible for all shipping charges related to returns.

For exchanges, the shipping cost for sending the replacement item will also be charged to the customer.

Contact Us

If you have any questions or need assistance regarding this policy, please contact us:

Majestic Ceramics
Email: hello@majesticceramics.com
Shipping Nationwide
Instagram: @majesticceramics.pk