We carefully pack every order to ensure your ceramics arrive safely.

• Orders are processed within 1–2 business days.
• Estimated delivery time is 3–7 business days depending on your location.
• All ceramic items are securely packaged to minimize transit damage.
• You will receive a tracking number once your order has been dispatched.
• If your order arrives damaged, please contact us within 48 hours with photos.

You can request a return or exchange on eligible ceramic items within 14 days of delivery.

• Item(s) must be returned in their original condition and packaging: unused and undamaged.
• Any item damaged due to misuse or improper handling cannot be returned.
• Return shipping methods and associated costs are the responsibility of the customer.
• Items damaged during delivery must be reported within 48 hours with photos.
• Sale and clearance items cannot be returned for change of mind.